Where's my refund?

Updated Oct 1, 2026 · 2 min read

Refunds go back to the way you paid:

Gotju WalletInstant
Apple Pay or Google Pay3-5 business days
Credit or debit card3-10 business days
Bank account (ACH)Up to 5 business days

You can see the status of every refund in Activity › order › Refund. If your bank shows the charge as pending, it will drop off on its own.

Still missing after 10 business days? Contact us with the order number and we'll trace it with your bank.

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