Coverage check: every spec chapter is assigned to a sub-phase or explicitly noted.
1Executive Summary9 sectionsP1P2
- 1.1 Introduction
- 1.2 Vision
- 1.3 Mission
- 1.4 Platform Objectives
- 1.5 Platform Vision
- 1.6 Core Platform Principles
- 1.7 Key Business Goals
- 1.8 Target Audience
- 1.9 Scope of This Document
2Platform Overview8 sectionsP1
- 2.1 Overview
- 2.2 Platform Ecosystem
- 2.3 Business Platforms
- 2.4 Platform Administration
- 2.5 Shared Platform Services
- 2.6 Platform Modules
- 2.7 Platform Benefits
- 2.8 Scalability & Future Expansion
3User Roles & Platform Participants16 sectionsP4B1D2D3
- 3.1 Overview
- 3.2 Customers
- 3.3 Family Members
- 3.4 Drivers
- 3.5 Delivery Partners
- 3.6 Merchants
- 3.7 Service Providers
- 3.8 Corporate Customers
- 3.9 Platform Administrators
- 3.10 Operations Team
- 3.11 Customer Support Agents
- 3.12 Finance Team
- 3.13 Marketing Team
- 3.14 Compliance & Verification Team
- 3.15 Third Party Integration Partners
- 3.16 Role Based Access Control (RBAC)
4Platform Applications & Digital Ecosystem9 sectionsP1P3B1C1
- 4.1 Overview
- 4.2 Digital Ecosystem Architecture
- 4.3 Customer Applications
- 4.4 Partner Applications
- 4.5 Business Platforms
- 4.6 Platform Management Applications
- 4.7 Shared Platform Services
- 4.8 Application Integration
- 4.9 Scalability & Extensibility
5Customer Mobile Application14 sectionsA1A2A3A4A16A17A18A19A20
- 5.1 Overview
- 5.2 Objectives
- 5.3 Design Principles
- 5.4 Primary User Groups
- 5.5 Core Navigation Structure
- 5.6 Home Dashboard
- 5.7 Universal Search
- 5.8 AI Assistant
- 5.9 User Authentication & Account
- 5.10 Family Accounts
- 5.11 Notifications & Communication
- 5.12 Privacy & Security
- 5.13 Customer Support
- 5.14 Customer Mobile Application Modules
6Gotju Ride15 sectionsA6B2B3C2D4
- 6.1 Overview
- 6.2 Objectives
- 6.3 Ride Categories
- 6.4 Customer Features
- 6.5 Driver Platform Features
- 6.6 Fleet Management Features
- 6.7 Corporate Transportation Features
- 6.8 Operations Features
- 6.9 Admin Features
- 6.10 Payment & Billing
- 6.11 AI Powered Features
- 6.12 Analytics & Reporting
- 6.13 Security & Compliance
- 6.14 Future Enhancements
- 6.15 Module Summary
7Gotju Eats17 sectionsA7B5C4D5
- 7.1 Overview
- 7.2 Objectives
- 7.3 Restaurant Categories
- 7.4 Customer Features
- 7.5 Restaurant (Merchant) Features
- 7.6 Delivery Partner Features
- 7.7 Corporate Meal Programs
- 7.8 Dine In & Takeaway
- 7.9 Subscription & Loyalty
- 7.10 Admin Features
- 7.11 Operations Features
- 7.12 Payment & Settlement
- 7.13 AI Powered Features
- 7.14 Analytics & Reporting
- 7.15 Security & Compliance
- 7.16 Future Enhancements
- 7.17 Module Summary
8Gotju Market17 sectionsA9B6B7B8B9C5C6C7C8D5
- 8.1 Overview
- 8.2 Objectives
- 8.3 Merchant Categories
- 8.4 Customer Features
- 8.5 Merchant Features
- 8.6 Warehouse & Fulfillment Features
- 8.7 Delivery Partner Features
- 8.8 Subscription & Smart Shopping
- 8.9 Promotions & Loyalty
- 8.10 Admin Features
- 8.11 Operations Features
- 8.12 Payment & Settlement
- 8.13 AI Powered Features
- 8.14 Analytics & Reporting
- 8.15 Security & Compliance
- 8.16 Future Enhancements
- 8.17 Module Summary
9Gotju Home17 sectionsA10B11C10D6
- 9.1 Overview
- 9.2 Objectives
- 9.3 Service Categories
- 9.4 Customer Features
- 9.5 Service Provider Features
- 9.6 Team & Workforce Management
- 9.7 Service Provider Portal
- 9.8 Job Lifecycle Management
- 9.9 Subscription & Maintenance Plans
- 9.10 Admin Features
- 9.11 Operations Features
- 9.12 Payment & Invoicing
- 9.13 AI Powered Features
- 9.14 Analytics & Reporting
- 9.15 Security & Compliance
- 9.16 Future Enhancements
- 9.17 Module Summary
10Gotju Wellness16 sectionsA11B12C11D6
- 10.1 Overview
- 10.2 Objectives
- 10.3 Wellness Categories
- 10.4 Customer Features
- 10.5 Wellness Provider Features
- 10.6 Memberships & Subscription Plans
- 10.7 Corporate Wellness Programs
- 10.8 Service Provider Portal
- 10.9 Admin Features
- 10.10 Operations Features
- 10.11 Payment & Billing
- 10.12 AI Powered Features
- 10.13 Analytics & Reporting
- 10.14 Security & Compliance
- 10.15 Future Enhancements
- 10.16 Module Summary
11Gotju Health20 sectionsA12B7B13C6C12D6
- 11.1 Overview
- 11.2 Objectives
- 11.3 Healthcare Categories
- 11.4 Patient Features
- 11.5 Telemedicine
- 11.6 Laboratory & Diagnostic Services
- 11.7 Pharmacy Integration
- 11.8 Home Healthcare
- 11.9 Healthcare Provider Features
- 11.10 Hospital & Clinic Portal
- 11.11 Insurance Integration
- 11.12 Emergency Medical Services
- 11.13 Admin Features
- 11.14 Operations Features
- 11.15 Payment & Billing
- 11.16 AI Powered Features
- 11.17 Analytics & Reporting
- 11.18 Security & Regulatory Compliance
- 11.19 Future Enhancements
- 11.20 Module Summary
12Gotju Delivery15 sectionsA8B4C3D4
- 12.1 Overview
- 12.2 Objectives
- 12.3 Delivery Categories
- 12.4 Customer Features
- 12.5 Delivery Partner Features
- 12.6 Business & Enterprise Logistics
- 12.7 Warehouse & Hub Management
- 12.8 Admin Features
- 12.9 Operations Features
- 12.10 Payment & Billing
- 12.11 AI Powered Features
- 12.12 Analytics & Reporting
- 12.13 Security & Compliance
- 12.14 Future Enhancements
- 12.15 Module Summary
13Gotju Pets18 sectionsA13B14C13D6
- 13.1 Overview
- 13.2 Objectives
- 13.3 Pet Service Categories
- 13.4 Pet Owner Features
- 13.5 Veterinary Features
- 13.6 Grooming & Wellness Provider Features
- 13.7 Boarding & Daycare Management
- 13.8 Pet Marketplace
- 13.9 Emergency Animal Care
- 13.10 Subscription & Memberships
- 13.11 Admin Features
- 13.12 Operations Features
- 13.13 Payment & Billing
- 13.14 AI Powered Features
- 13.15 Analytics & Reporting
- 13.16 Security & Compliance
- 13.17 Future Enhancements
- 13.18 Module Summary
14Gotju Travel16 sectionsA14B16C15D7
- 14.1 Overview
- 14.2 Objectives
- 14.3 Travel Service Categories
- 14.4 Customer Features
- 14.5 Travel Provider Features
- 14.6 Corporate Travel Management
- 14.7 Travel Documents
- 14.8 Loyalty & Membership
- 14.9 Admin Features
- 14.10 Operations Features
- 14.11 Payment & Billing
- 14.12 AI Powered Features
- 14.13 Analytics & Reporting
- 14.14 Security & Compliance
- 14.15 Future Enhancements
- 14.16 Module Summary
15Gotju Pay17 sectionsA5D7
- 15.1 Overview
- 15.2 Objectives
- 15.3 Financial Services
- 15.4 Customer Features
- 15.5 Merchant & Business Features
- 15.6 Corporate Financial Management
- 15.7 Payment Gateway Services
- 15.8 Cards & Bank Integration
- 15.9 Rewards & Cashback
- 15.10 Split Payments & Shared Expenses
- 15.11 Admin Features
- 15.12 Operations Features
- 15.13 AI Powered Features
- 15.14 Analytics & Reporting
- 15.15 Security & Regulatory Compliance
- 15.16 Future Enhancements
- 15.17 Module Summary
16Customer Web Platform17 sectionsCustomer Web Platform - open decision: not yet assigned to a phase
- 16.1 Overview
- 16.2 Objectives
- 16.3 User Authentication & Account
- 16.4 Customer Dashboard
- 16.5 Unified Service Discovery
- 16.6 Booking & Order Management
- 16.7 Wallet & Payment Management
- 16.8 Rewards & Loyalty
- 16.9 Notifications & Communication
- 16.10 AI Assistant
- 16.11 Family & Shared Accounts
- 16.12 Customer Support
- 16.13 Accessibility & User Experience
- 16.14 Security & Privacy
- 16.15 Analytics & Reporting
- 16.16 Future Enhancements
- 16.17 Module Summary
17Driver Mobile Application21 sectionsB2B3B17C2
- 17.1 Overview
- 17.2 Objectives
- 17.3 Driver Registration & Onboarding
- 17.4 Driver Dashboard
- 17.5 Availability Management
- 17.6 Ride Request Management
- 17.7 Trip Management
- 17.8 Navigation & Route Optimization
- 17.9 Communication
- 17.10 Earnings & Incentives
- 17.11 Wallet & Payouts
- 17.12 Vehicle Management
- 17.13 Safety & Emergency Features
- 17.14 Ratings & Performance
- 17.15 Rewards & Recognition
- 17.16 AI Driver Assistant
- 17.17 Notifications
- 17.18 Analytics & Reporting
- 17.19 Security & Compliance
- 17.20 Future Enhancements
- 17.21 Module Summary
18Delivery Partner Mobile Application22 sectionsB4B17C3
- 18.1 Overview
- 18.2 Objectives
- 18.3 Delivery Partner Registration &
- 18.4 Delivery Partner Dashboard
- 18.5 Availability Management
- 18.6 Delivery Request Management
- 18.7 Delivery Lifecycle Management
- 18.8 Navigation & Route Optimization
- 18.9 Pickup & Merchant Interaction
- 18.10 Delivery Verification & Proof of Delivery
- 18.11 Earnings & Incentives
- 18.12 Wallet & Payouts
- 18.13 Vehicle Management
- 18.14 Safety & Incident Management
- 18.15 Ratings & Performance
- 18.16 Rewards & Recognition
- 18.17 AI Delivery Assistant
- 18.18 Notifications
- 18.19 Analytics & Reporting
- 18.20 Security & Compliance
- 18.21 Future Enhancements
- 18.22 Module Summary
19Merchant Mobile Application21 sectionsB5B6B7B8B9B10B17
- 19.1 Overview
- 19.2 Objectives
- 19.3 Merchant Registration & Onboarding
- 19.4 Merchant Dashboard
- 19.5 Store & Branch Management
- 19.6 Product & Menu Management
- 19.7 Inventory Management
- 19.8 Order Management
- 19.9 Delivery Coordination
- 19.10 Promotions & Marketing
- 19.11 Customer Communication
- 19.12 Staff Management
- 19.13 Financial Dashboard
- 19.14 Merchant Wallet & Settlements
- 19.15 Ratings & Customer Feedback
- 19.16 AI Merchant Assistant
- 19.17 Notifications
- 19.18 Analytics & Reporting
- 19.19 Security & Compliance
- 19.20 Future Enhancements
- 19.21 Module Summary
20Service Provider Mobile Application20 sectionsB11B12B13B14B15B17
- 20.1 Overview
- 20.2 Objectives
- 20.3 Service Provider Registration &
- 20.4 Service Provider Dashboard
- 20.5 Business Profile Management
- 20.6 Service Catalogue Management
- 20.7 Appointment Management
- 20.8 Schedule & Calendar Management
- 20.9 Mobile Job Management
- 20.10 Workforce Management
- 20.11 Customer Communication
- 20.12 Earnings & Financial Management
- 20.13 Wallet & Settlements
- 20.14 Ratings & Customer Feedback
- 20.15 AI Service Assistant
- 20.16 Notifications
- 20.17 Analytics & Reporting
- 20.18 Security & Compliance
- 20.19 Future Enhancements
- 20.20 Module Summary
21Merchant Portal20 sectionsC4C5C6C7C8C9C17
- 21.1 Overview
- 21.2 Objectives
- 21.3 Enterprise Dashboard
- 21.4 Business & Branch Management
- 21.5 Product, Menu & Service Management
- 21.6 Inventory Management
- 21.7 Order & Fulfillment Management
- 21.8 Delivery Operations
- 21.9 Customer Relationship Management
- 21.10 Promotions & Marketing
- 21.11 Financial Management & Settlements
- 21.12 Staff & Role Management
- 21.13 AI Merchant Intelligence
- 21.14 Analytics & Reporting
- 21.15 API & Third Party Integrations
- 21.16 Notifications & Communication
- 21.17 Security & Compliance
- 21.18 Audit Logs & Activity Monitoring
- 21.19 Future Enhancements
- 21.20 Module Summary
22Service Provider Portal19 sectionsC10C11C12C13C14C17
- 22.1 Overview
- 22.2 Objectives
- 22.3 Enterprise Dashboard
- 22.4 Business & Location Management
- 22.5 Service Catalogue & Pricing Management
- 22.6 Appointment & Resource Scheduling
- 22.7 Workforce & Field Staff Management
- 22.8 Customer Relationship Management
- 22.9 Service Execution & Job Management
- 22.10 Membership & Subscription
- 22.11 Financial Management & Settlements
- 22.12 AI Service Intelligence
- 22.13 Analytics & Reporting
- 22.14 Third Party Integrations
- 22.15 Notifications & Communication
- 22.16 Security & Compliance
- 22.17 Audit Logs & Activity Monitoring
- 22.18 Future Enhancements
- 22.19 Module Summary
23Corporate Portal21 sectionsA18C16C17
- 23.1 Overview
- 23.2 Objectives
- 23.3 Corporate Account Management
- 23.4 Organization Structure Management
- 23.5 Employee Management
- 23.6 Corporate Service Management
- 23.7 Corporate Ride Management
- 23.8 Corporate Travel Management
- 23.9 Procurement & Bulk Order Management
- 23.10 Employee Benefits & Wellness
- 23.11 Expense & Budget Management
- 23.12 Approval Workflow Management
- 23.13 Corporate Wallet & Billing
- 23.14 AI Business Assistant
- 23.15 Enterprise Analytics & Reporting
- 23.16 Third Party Integrations
- 23.17 Notifications & Communication
- 23.18 Security & Compliance
- 23.19 Audit Logs & Activity Monitoring
- 23.20 Future Enhancements
- 23.21 Module Summary
24Admin Platform20 sectionsD1D2D3D4D5D6D7D13D16
- 24.1 Overview
- 24.2 Objectives
- 24.3 Enterprise Admin Dashboard
- 24.4 User & Identity Management
- 24.5 Partner & Business Management
- 24.6 Marketplace Management
- 24.7 Financial Operations Management
- 24.8 Platform Configuration Management
- 24.9 Campaign & Content Management
- 24.10 Customer Support Administration
- 24.11 Operations Management
- 24.12 AI Administration
- 24.13 Notification Management
- 24.14 Compliance & Governance
- 24.15 Analytics & Business Intelligence
- 24.16 Security Administration
- 24.17 Audit Logs & Activity Monitoring
- 24.18 Disaster Recovery & Business Continuity
- 24.19 Future Enhancements
- 24.20 Module Summary
25Operations Dashboard18 sectionsD8
- 25.1 Overview
- 25.2 Objectives
- 25.3 Live Operations Command Center
- 25.4 Geographic Operations Monitoring
- 25.5 Fleet & Workforce Monitoring
- 25.6 Ride, Delivery & Service Tracking
- 25.7 Incident & Crisis Management
- 25.8 SLA Monitoring
- 25.9 Operational KPIs
- 25.10 Resource Allocation & Dispatch
- 25.11 AI Powered Operational Intelligence
- 25.12 Customer Experience Monitoring
- 25.13 Alerts & Notifications
- 25.14 Executive Operations Dashboard
- 25.15 Analytics & Reporting
- 25.16 Security & Operational Compliance
- 25.17 Future Enhancements
- 25.18 Module Summary
26Customer Support Portal18 sectionsD9
- 26.1 Overview
- 26.2 Objectives
- 26.3 Omnichannel Customer Support
- 26.5 Case & Ticket Management
- 26.6 AI Powered Support Assistant
- 26.7 Live Chat & Communication
- 26.8 Knowledge Base Management
- 26.9 Escalation & SLA Management
- 26.10 Refunds, Compensation & Dispute
- 26.11 Workforce Management
- 26.12 Quality Assurance
- 26.13 Customer Feedback & Satisfaction
- 26.14 Reporting & Analytics
- 26.15 Notifications & Communication
- 26.16 Security & Compliance
- 26.17 Audit Logs & Activity Monitoring
- 26.18 Future Enhancements
- 26.19 Module Summary
27AI Platform19 sectionsA16D15
- 27.1 Overview
- 27.2 Objectives
- 27.3 AI Platform Architecture
- 27.4 Large Language Model (LLM) Integration
- 27.5 Recommendation Engine
- 27.6 Intelligent Matching Engine
- 27.7 AI Assistants & Copilots
- 27.8 Predictive Analytics & Forecasting
- 27.9 Computer Vision & OCR
- 27.10 Speech & Voice AI
- 27.11 Personalization Engine
- 27.12 Fraud Detection & Risk Intelligence
- 27.13 AI Governance & Responsible AI
- 27.14 Model Lifecycle Management (MLOps)
- 27.15 AI APIs & Integration Services
- 27.16 AI Monitoring & Observability
- 27.17 Security & Privacy
- 27.18 Future Enhancements
- 27.19 Module Summary
28Payment Platform19 sectionsA4A5D10
- 28.1 Overview
- 28.2 Objectives
- 28.3 Payment Platform Architecture
- 28.4 Payment Gateway Orchestration
- 28.5 Payment Methods
- 28.6 Digital Wallet Management
- 28.7 Marketplace Settlement Engine
- 28.8 Split Payments
- 28.9 Subscription & Recurring Billing
- 28.10 Refunds & Chargebacks
- 28.11 Financial Reconciliation
- 28.12 Treasury & Financial Management
- 28.13 Risk & Fraud Management
- 28.14 Taxation & Compliance
- 28.15 Enterprise Payment APIs
- 28.16 Analytics & Financial Reporting
- 28.17 Security & PCI DSS Compliance
- 28.18 Future Enhancements
- 28.19 Module Summary
29Rewards Platform18 sectionsA15D11
- 29.1 Overview
- 29.2 Objectives
- 29.3 Rewards Platform Architecture
- 29.4 Loyalty Program Management
- 29.5 Points & Rewards Engine
- 29.6 Membership Tiers
- 29.7 Cashback & Promotional Programs
- 29.8 Referral Program
- 29.9 Gamification Engine
- 29.10 Corporate Rewards
- 29.11 Partner Reward Ecosystem
- 29.12 AI Powered Personalization
- 29.13 Campaign Management
- 29.14 Rewards Analytics
- 29.15 Enterprise Reward APIs
- 29.16 Security & Fraud Prevention
- 29.17 Future Enhancements
- 29.18 Module Summary
30Analytics Platform18 sectionsD12
- 30.1 Overview
- 30.2 Objectives
- 30.3 Enterprise Data Architecture
- 30.4 Real Time Analytics
- 30.5 Data Lake & Enterprise Data Warehouse
- 30.6 Business Intelligence
- 30.7 Executive Dashboards
- 30.8 Operational Analytics
- 30.9 Customer & Partner Analytics
- 30.10 Financial Analytics
- 30.11 Predictive & Prescriptive Analytics
- 30.12 Self Service Analytics
- 30.13 Enterprise KPI Framework
- 30.14 Data Governance & Quality
- 30.15 Analytics APIs & Integration Services
- 30.16 Security & Compliance
- 30.17 Future Enhancements
- 30.18 Module Summary
31Security Platform17 sectionsA19D14
- 31.1 Overview
- 31.2 Objectives
- 31.3 Security Architecture
- 31.4 Identity & Access Management (IAM)
- 31.5 Zero Trust Security
- 31.6 API & Application Security
- 31.7 Data Protection & Privacy
- 31.8 Fraud Detection & Threat Intelligence
- 31.9 Security Operations Center (SOC)
- 31.10 Security Monitoring & Incident Response
- 31.11 Vulnerability & Patch Management
- 31.12 Compliance & Governance
- 31.13 Security Audit & Digital Forensics
- 31.14 Business Continuity & Disaster Recovery
- 31.15 Security Analytics & Reporting
- 31.16 Future Enhancements
- 31.17 Module Summary
32Integration Platform17 sectionsD15
- 32.1 Overview
- 32.2 Objectives
- 32.3 Enterprise Integration Architecture
- 32.4 API Gateway
- 32.5 Internal Service Communication
- 32.6 Event Driven Architecture
- 32.7 Message Queues & Event Streaming
- 32.8 Third Party Integration Framework
- 32.9 Partner Integration Framework
- 32.10 Data Synchronization
- 32.11 Workflow Orchestration
- 32.12 API Developer Portal
- 32.13 Integration Monitoring & Observability
- 32.14 Security & Governance
- 32.15 Integration Analytics
- 32.16 Future Enhancements
- 32.17 Module Summary
33Shared Backend18 sectionsD15Backend reference - feeds Backend tabs, no screens
- 33.1 Overview
- 33.2 Objectives
- 33.3 Shared Backend Architecture
- 33.4 Common Business Services
- 33.5 Master Data Management
- 33.6 Configuration Management
- 33.7 Notification Services
- 33.8 Search Services
- 33.9 File & Media Management
- 33.10 Scheduling & Background Job
- 33.11 Caching Strategy
- 33.12 Feature Flags & Experimentation
- 33.13 Observability & Platform Monitoring
- 33.14 Data Management & Persistence
- 33.15 Backend Governance
- 33.16 Security & Compliance
- 33.17 Future Enhancements
- 33.18 Module Summary
34Infrastructure17 sectionsD13Infrastructure reference - feeds CI/CD tabs, no screens
- 34.1 Overview
- 34.2 Objectives
- 34.3 Cloud Infrastructure Architecture
- 34.4 Multi Region & Multi Availability Zone
- 34.5 Kubernetes & Container Platform
- 34.6 Networking & Content Delivery
- 34.7 Storage & Database Infrastructure
- 34.8 Scalability & High Availability
- 34.9 CI/CD & DevSecOps
- 34.10 Infrastructure Monitoring &
- 34.11 Backup & Disaster Recovery
- 34.12 Infrastructure Security
- 34.13 Cost Management & FinOps
- 34.14 Infrastructure Governance
- 34.15 Sustainability & Green Computing
- 34.16 Future Enhancements
- 34.17 Module Summary
35Roles & Permissions17 sectionsC1D14
- 35.1 Overview
- 35.2 Objectives
- 35.3 Identity & Access Model
- 35.4 Role Based Access Control (RBAC)
- 35.5 Attribute Based Access Control (ABAC)
- 35.6 Customer Roles
- 35.7 Partner Roles
- 35.8 Corporate Roles
- 35.9 Administrative Roles
- 35.10 Permission Management
- 35.11 Delegated & Temporary Access
- 35.12 Privileged Access Management (PAM)
- 35.13 Access Reviews & Certification
- 35.14 Audit & Compliance
- 35.15 Security & Governance
- 35.16 Future Enhancements
- 35.17 Module Summary
36Future Roadmap15 sectionsFuture Roadmap - excluded from prototype unless approved
- 36.1 Overview
- 36.2 Strategic Vision
- 36.3 Product Evolution Roadmap
- 36.4 AI & Automation Roadmap
- 36.5 International Expansion Strategy
- 36.6 Smart City Integration
- 36.7 IoT & Connected Devices
- 36.8 Autonomous Mobility
- 36.9 Sustainability & ESG Roadmap
- 36.10 Strategic Partnerships
- 36.11 Innovation & Research
- 36.12 Emerging Technology Adoption
- 36.13 Platform Scalability Vision
- 36.14 Innovation Governance
- 36.16 Module Summary
37Out of Scope16 sectionsOut of Scope - excluded
- 37.1 Overview
- 37.2 General Scope Limitations
- 37.3 Product Scope Exclusions
- 37.4 Artificial Intelligence Limitations
- 37.5 Autonomous Systems Exclusions
- 37.6 Infrastructure Exclusions
- 37.7 Integration Exclusions
- 37.8 Payment & Financial Exclusions
- 37.9 Operational Exclusions
- 37.10 Compliance Exclusions
- 37.11 Service Level Exclusions
- 37.12 Data & Content Exclusions
- 37.13 Cybersecurity Responsibility Limitations
- 37.14 Future Features Not Included in Initial
- 37.15 Commercial Exclusions
- 37.16 Module Summary
38Assumptions17 sectionsAssumptions - reference only
- 38.1 Overview
- 38.2 Business Assumptions
- 38.3 Technical Assumptions
- 38.4 Infrastructure Assumptions
- 38.5 Security Assumptions
- 38.6 Integration Assumptions
- 38.7 Data Management Assumptions
- 38.8 Operational Assumptions
- 38.9 Regulatory & Compliance Assumptions
- 38.10 Third Party Dependency Assumptions
- 38.11 User Adoption Assumptions
- 38.12 Project Delivery Assumptions
- 38.13 Risk Assumptions
- 38.14 Performance & Scalability Assumptions
- 38.15 Long Term Platform Assumptions
- 38.16 Governance Assumptions
- 38.17 Module Summary
39Platform Summary14 sectionsP5
- 39.1 Executive Summary
- 39.2 Platform Vision
- 39.3 Business Value
- 39.4 Platform Capabilities Summary
- 39.5 Technology Architecture Summary
- 39.6 Security & Compliance Summary
- 39.7 Scalability & Operational Excellence
- 39.8 Artificial Intelligence as a Core Capability
- 39.9 Governance & Enterprise Readiness
- 39.10 Future Readiness
- 39.11 Strategic Outcomes
- 39.12 Implementation Readiness
- 39.13 Final Conclusion
- 39.14 Document Completion Statement
Decisions log
- 2026-10-23 Deliverable is a clickable design prototype (sample data only).
- 2026-10-23 All screens in English.
- 2026-10-23 Gojek used as structural reference; Gotju keeps its own brand.
- 2026-10-23 Customer home: clean tile grid of all apps; each tile opens its own app section.
- 2026-10-23 Four phases: A Customer App, B Partner Apps, C Partner Web Panels, D Super Admin.
- 2026-10-23 Phase A locked (A1-A20).
- 2026-10-23 Each merchant and service provider type gets its own tailored UI.
- 2026-10-23 Project Portal built first; single shared link, no login, view and download only.
- 2026-10-23 Gotju brand: logo from gotju.com, green palette (#00BF63) with deep green ink, Gojek-like feel.
- 2026-10-23 Each Gotju app has its own accent colour; shared green for wallet and core actions.
- 2026-10-23 Login options: phone + code, Google, Apple, email + password.
- 2026-10-23 No client-decision section in the portal; focus on design.
- 2026-10-23 App screens show only the phone (no side panel); full-screen on real phones.
Change requests
- 2026-10-23 Project Portal for team and client - placed as Phase P (P1-P5), before A1.
Session log
- 2026-10-23 Reviewed spec and proposal; plan approved; built design-work docs and Project Portal P1-P5. Next: brand assets, then A1-A3 screen lists.
- 2026-10-23 A1 built: app tokens (12 app accents), phone frame and UI kit, 7 kit sheets A1-001..A1-007 at /app/kit. Next: A1 sign-off, then A2 screen list.
- 2026-10-23 A1 signed off by client. A2 screen list drafted (18 screens A2-001..A2-018), waiting for approval.
- 2026-10-23 A2 list approved; all 18 screens built at /app/onboarding/* (phone, Google, Apple, email login). Next: A2 sign-off, then A3 list.
- 2026-10-23 A2 signed off. A3 list drafted (18 screens), waiting for approval.
- 2026-10-23 A3 approved and built: 18 screens at /app/hub/*; A2 welcome now opens home. Next: A3 sign-off, then A4 list.
- 2026-10-23 Side panels removed from app screens. A3 signed off. A4 shared checkout built: 18 screens at /app/checkout/* (cart to rating), opened from the Eats sample. Next: A4 sign-off, then A5.
- 2026-10-23 A4 signed off. A5 Gotju Pay built: 22 screens at /app/pay/* (wallet, top up, scan and pay, send/request, bills, recharge, history, cards, Pay Later, KYC); Pay tile and home wallet open it. Next: A5 sign-off, then A6 Ride.
- 2026-10-23 A5 signed off. A6 Gotju Ride built: 23 screens at /app/ride/* (search, stops, 7 ride types, fare, matching, live trip, SOS, share, cancel, rating, schedule, rental, outstation, history, safety); Ride tile opens it. Next: A6 sign-off, then A7 Eats.
- 2026-10-23 A6 signed off. A7 Gotju Eats built: 23 screens at /app/eats/* (home, cuisines, filters, search, restaurant menu, customise, info, reviews, closed, offers, dine-in, table booking, pay bill, takeaway, Eats Pass, group order, favourites, reorder, meal plans); cart and tracking reuse A4. Next: A7 sign-off, then A8 Delivery.
- 2026-10-23 A7 signed off. A8 Gotju Delivery (Send) built: 20 screens at /app/delivery/* (pickup/drop, package, prohibited items, vehicles, multi-drop, schedule, review, assigning, tracking, proof of pickup/delivery, failed attempt, intercity courier, label, buy for me, track by ID, history); Send tile opens it. Next: A8 sign-off, then A9 Market.
- 2026-10-23 A8 signed off. A9 Gotju Market built: 22 screens at /app/market/* (10-min home, category aisle, product, search, stores, electronics with variants/EMI, cart with substitutes, slots, smart lists, scan list, subscription, deals, tracking, replacement approval, delivered check, returns, flowers/gifts); Market tile opens it. Next: A9 sign-off, then A10 Home Services.
- 2026-10-23 A9 signed off. A10 Gotju Home Services built: 23 screens at /app/home-services/* (categories, service detail, units/add-ons, cleaning by size, inspection visit and quote, pro choice and profile, slot, review, confirmed, on the way, start code, in progress, extra parts approval, completed with photos, rating, warranty, reschedule, bookings, care plan, movers); Home tile opens it. Next: A10 sign-off, then A11 Wellness.
- 2026-10-23 A10 signed off. A11 Gotju Wellness built: 22 screens at /app/wellness/* (home, salons, salon page, services, stylist, slot, review, booked, check-in, salon at home, makeup package, spa, gyms, gym page, Fit Pass plans and active pass, classes, class detail, waitlist, live class, appointments, rating); Wellness tile opens it. Next: A11 sign-off, then A12 Health.
- 2026-10-23 A11 signed off. A12 Gotju Health built: 23 screens at /app/health/* (home, concerns, doctors, doctor profile, consult type/time, patient details, booked, waiting room, video call, e-prescription, lab tests, checkup package, home sample slot, sample tracking, lab report, pharmacy, medicine with substitute, upload prescription, medicine cart, records, reminders, emergency, ambulance); Health tile opens it. Next: A12 sign-off, then A13 Pets.
- 2026-10-23 A12 signed off. A13 Gotju Pets built: 22 screens at /app/pets/* (home, add pet, profile, vaccines, vets, vet profile, vet booking, video vet, visit summary, grooming, grooming booking and live updates, boarding list/detail/booking/live cam, walking plans and live walk, store, food auto-ship, lost pet alert, adoption); Pets tile opens it. Next: A13 sign-off, then A14 Travel.
- 2026-10-23 A13 signed off. A14 Gotju Travel built: 23 screens at /app/travel/* (flight search, airports, fare calendar, flight results, fare options, travellers, seat map, add-ons, review, boarding pass, flight status, hotel results/detail/rooms/booked, train results, PNR and live status, bus results and sleeper layout, holiday package, trip itinerary, travel documents, cancel and refund); Travel tile opens it. Next: A14 sign-off, then A15.
- 2026-10-23 A14 signed off. A15 Rewards and Memberships built: 22 screens at /app/rewards/* (rewards home, points history, ways to earn, redeem catalogue, reward detail, redeemed code, my vouchers, cashback, offers for you, tiers, tier upgrade, Gotju Plus plans/join/member savings, refer and referral tracker, missions, daily streak, scratch cards, spin wheel, badges, partner point transfers); Rewards tile opens it. Next: A15 sign-off, then A16 AI Assistant.
- 2026-10-23 A15 signed off. A16 AI Assistant built: 22 screens at /app/ai/* (intro, home, chat food order, cart in chat, payment approval sheet, ride booking, product comparison, voice listening and answer, photo question and result, trip planner, spending insights, smart suggestions, routines and new routine, multi-language chat, past chats, memory, settings, human handoff, cannot-help/offline); Assistant tile opens it. Next: A16 sign-off, then A17 Activity and Orders.